Navidium Shipping Protection is an innovative self-service platform designed to empower eCommerce businesses with complete control over their shipping protection. Ditching traditional third-party insurance, Navidium allows merchants to create their own protection programs while retaining 100% of collected fees, effectively turning shipping protection into a profit stream. Its user-friendly dashboard features customizable coverage options, seamless integration with popular platforms like Shopify, and an efficient claims portal for hassle-free resolution of lost or damaged packages. With automated installation and expert support, Navidium not only enhances customer satisfaction but also reduces shipping-related losses, increases average order value through upsell opportunities, and provides scalable pricing plans to suit businesses of all sizes. Revolutionize your logistics strategy and boost conversions with Navidium Shipping Protection—a tool built for businesses that want to simplify shipping while maximizing revenue.
Navidium Shipping Protection is a service designed to safeguard your orders against potential issues during shipping, such as lost, damaged, or stolen packages. By adding it to your purchase, you ensure quick resolutions like refunds or replacements without dealing directly with postal carriers.
When you select Navidium during checkout, a small fee is added to your order. In case of shipping issues, you can contact the merchant's support team to file a claim. Claims are processed swiftly, and you’ll receive a replacement or refund based on availability.
Navidium covers: - Lost packages (e.g., marked as delivered but not received, or stuck in transit beyond a specified period). - Damaged items (e.g., items materially damaged or partially missing due to package tampering). - Stolen packages (e.g., confirmed theft after delivery).
Navidium does not cover: - Packages delayed in transit due to carrier issues. - Missing packages resulting from incorrect address information. - Orders stuck in customs or rejected due to unpaid customs fees. - Items stolen after being left outside or at a secure location. - Unsatisfactory products—this is handled separately under the return and exchange policy.
The cost varies depending on the order value: - Typically ranges from 2% to 5% of the order subtotal. - Minimum charge as low as $0.75. For international shipments, rates may be higher due to increased risks.
Reach out to the merchant's customer service team via email with the following details: - Order number. - Description of the issue. - Photo evidence of damage or other supporting documentation. Claims are usually processed within 1-7 business days after submission.
If a replacement package also encounters issues, Navidium continues to cover subsequent claims. However, packages already refunded or replaced under Navidium are no longer eligible for further coverage.
No, Navidium is an optional service. However, if you opt out, the merchant will not be liable for lost or damaged packages. Without Navidium, issues must be resolved directly with the shipping carrier, which can take weeks.
If your concern is unrelated to shipping (e.g., product dissatisfaction), consult the merchant's return or satisfaction guarantee policies. Navidium does not cover such issues.
No, Navidium Shipping Protection fees are non-refundable once the order has shipped.
Unfortunately, we're unable to ship to PO Boxes and APO addresses.
Adult signature (21+) required upon delivery.
